An easyJet flight from Liverpool airport saw major delays this morning after a passenger was found on board who was not supposed to be there. The plane, travelling to Jersey from Liverpool John Lennon Airport was due to take off at 7:40am, however, was delayed almost 30 minutes due to the incident. An angry passenger took to Twitter, claiming the issue happened due to faulty security technology at the gate.
Speaking directly to easyJet on social media the passenger told the budget airline: “Whilst you’re at it, fix or report a fault with the boarding pass scanner at Gate 7 of Liverpool airport. When the staff can’t scan the passes, they type in the bar codes manually and this time a passenger got onto the wrong plane.
“It’s about time Private Equity owned airports like Liverpool and Manchester have systems that work properly and efficiently. They’re happy to charge parking drop off and pick up fees, but then charge £1 even for plastic bags and can’t cope with any IT issues.”
A spokesperson for easyJet apologised to the passenger saying: “Sorry to hear this. I’ll make sure to pass on your feedback to the team. Make sure to stay updated here: https://easyjet.com/en/flight-tracker. I hope you get on your way soon. Hanna”.
Meanwhile, they told Express.co.uk :”easyJet works closely with all of our airports to ensure the safety and security of all passengers. We are currently investigating how the passenger was able to board the wrong flight to Jersey flight rather than their flight to Belfast. As soon as the mistake was realised onboard before departure, it was arranged for the passenger to board their correct flight.”
A spokesperson for Liverpool John Lennon airport told Express.co.uk: “We’re aware of an incident this morning while a passenger was boarding. We’re working with the airline and handling agent to further investigate the circumstances.”
Unfortunately, with the delay being just short of 30-minutes, passengers are unlikely to be eligible to claim for compensation despite the fact that their day was disrupted.
According to EU law airlines are responsible for providing compensation, food and drink, and even accommodation when flights are disrupted.
However, this is only when a flight disruption is after three or more hours.
Airlines are liable to provide food and drink, access to phone calls and emails, and accommodation and transportation to hotels if your flight is delayed overnight.
The amount of time the flight is delayed, as well as the length of the flight, determine how many amenities the airline must offer.
Should a delay extend beyond five hours passengers are entitled to a full refund for the flight, plus any other affected flights in the booking.
Even if travellers choose to take the flight, they can still claim an amount of compensation back.
The amount of compensation owed depends on the distance of the flight, the length of the delay and whether the destination is within the EU or not.
