A BRITISH Airways passenger has slammed the airline over the state of her premium economy seats, which she says were covered in stains, crumbs and an old sock.
Lucy Darwin, who is a film producer, says she spent a whopping £4,700 on the return flights to New York for her and her husband.
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The couple were travelling to the Big Apple for the American Film Institute’s annual festival.
Lucy explained that she spent £4,700 on return tickets for her and her husband – flying premium economy on the trip out and Club World on the return leg.
But when they boarded their flight, they were shocked by the state of their seat.
The film producer tweeted a photo of the filthy seat, saying the service was a “disgrace”.
Lucy said: “British Airways just arrived at our premium economy seats to New York, costing £4,700, to be greeted by filth and someone’s sock.
“Outraged doesn’t quite cover it.”
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Lucy then posted another photo, which showed the tray table covered in dark stains and more crumbs.
She added: “It got worse… cabin staff embarrassed and kind but this really is appalling.”
British Airways responded by saying: “This certainly isn’t what you should expect when travelling with us, Lucy. I’ll make sure this is fed back for you.”
Twitter users responded with their shock at the condition of the seats.
Laura Phillips said: “Oh, that’s disgusting.”
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Thomas Dillon wrote: “Such a shame – they have trashed the brand in the last few years.”
Adrienne Grierson blasted: “Premium economy is a joke. It’s just economy with a meal and a drink holder. I learned that the hard way.”
A British Airways spokesman said: “We pride ourselves on the quality of the service and experience offered across all cabins on our aircraft.
“We know that our customers value a comfortable cabin, so our aircraft are cleaned after every flight.”
Lucy was attending the festival in New York to speak about the film He Dreams of Giants.
The movie is about Monty Python star Terry Gilliam’s attempt to complete a film adaptation of Don Quixote.
Lucy produced the picture, and has also worked on Lost In La Mancha and Match Point.
It’s not the first time that a passenger has found another traveller’s clothing left behind on a flight.
One traveller claims she found someone’s dirty underwear on her seat before take off.
But for flights departing from the UK, Ryanair was recently revealed to be the dirtiest airline.
