Thousands of Loveholidays customers whose trips were cancelled due to Covid-19 could soon receive cash refunds.
The online travel agent is adding 50 additional customer service agents a day and apologised for delays in processing refunds.
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Sun readers are among those affected by the hold ups at the firm which provides a booking platform for independent hotels, hotel suppliers and airlines.
One reader said: “We have tried in vain to contact Love Holidays. We are at our wits end.”
Yesterday, the firm admitted that it “could have done better”.
It said many of the delays are to do with airlines failing to refund money in good time.
The travel agent has contacted 20,000 customers with refund credit notes due to expire at the end of July.
It aims to refund them, excluding flights, within the next 14 days.
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A loveholidays spokesperson said: “We appreciate that this is a worrying and uncertain time for many of our customers and apologise for issues that they have faced with refund payments and their inability to reach our customer services team.
“We know we could have done better, and we are working on improving this by significantly increasing the number of customer services agents dealing with their queries from this week.”
To date, loveholidays has made refunds totalling over £23million.
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