Money

Santander online banking and app down with customers locked out of accounts


HUNDREDS of Santander customers are reporting problems with the the bank’s app and online banking services this morning.

Users are complaining of being locked out of their accounts – on what is pay day for many people across the UK – with website Down Detector reporting that 244 people are affected.

 Santander customers are reporting problems using the bank's app this morning

Alamy

Santander customers are reporting problems using the bank’s app this morning

Santander customers in London appear to be most impacted, according to Down Detector – although the issue does seem to be widespread across the UK.

Down Detector says that 60 per cent of the issues reported are about mobile banking, with 33 per cent about internet banking and 6 per cent about payment cards.

One user tweeted this morning: “@santanderukhelp the Santander app on iPhone is still broken! When is this going to be fixed?”

Another wrote: “@Santander are you having issues AGAIN??? Seriously wonder why I bank with you, yet again can’t access my online banking.”

 Down Detector shows 244 reports of problems with Santander this morning

Down Detector

Down Detector shows 244 reports of problems with Santander this morning

Meanwhile another customer added: “It looks like Santander UK is having some issues. Mobile app is broken this morning.”

Someone else wrote: “Think it’s down, unable to log in at all. I just get an ‘Oops something went wrong message’.”

Others report being able to login only to find their wages haven’t been paid in as expected.

One Santander customer tweeted: “Having problems here, it was also payday for me and that isn’t showing on my account.”

 Santander customers across the UK appear to be affected by the outage, according to Down Detector

Down Detector

Santander customers across the UK appear to be affected by the outage, according to Down Detector

And some say the issue is affecting online banking too. One user wrote online: “Unable login mobile or internet. Be nice if @santanderukhelp could tell us.”

The Sun has contacted Santander and we’ll update this story as soon as we hear anything. The bank has yet to acknowledge the problems on its social media accounts.

 Santander users have reported being unable to login to the bank's app and internet banking this morning
Santander users have reported being unable to login to the bank’s app and internet banking this morning

Santander isn’t the only bank to be hit by outages. Just last month Lloyds Bank’s app and internet banking went down leaving customers struggling to access accounts.

But today’s news will be a further blow to Santander customers as the bank announced it is to close 140 branches this year putting 1,270 jobs at risk.

In 2018 the bank revealed a big change to payments in a bid to help stop payment scams.

New app from Santander lets customers make voice payments


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