O2 network down as customers struggle to make calls

O2 customers are struggling to make calls this morning with the mobile provider confirming issues with its network.

Frustrated phone users are taking to Twitter to confirm the network problems, with many saying they can’t make outgoing calls.

 Downdetector is displaying the following O2 outage


Downdetector is displaying the following O2 outage

According to outage tracker Downdetector, almost 100 people were reporting issues with their O2 service at around 11am.

O2 said it is aware of some customers being unable to make calls over WiFi, although some users say they’re still having trouble even with their WiFi switched off.

The problem doesn’t appear to be impacting customers’ ability to use 4G or send text messages.

We’ve asked O2 how many people are affected by the issue and we’ll update this article when we know more.

O2 has 23 million customers in the UK.

The map from Downdetector appears to show problems widespread across England and Wales, but this has yet to be confirmed by O2.

O2 said on its service status website: “We’re aware of an issue in some parts of the country.

“Our technical teams are investigating.

“We apologise for any inconvenience.

“Updates will be shared here as soon as they are available.”

Can I claim compensation if my network goes down?

YOU may be able to claim compensation if you’re not getting the level of service that you have been promised, according to regulator Ofcom

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You will need to give your provider a “reasonable opportunity” to fix the issue before escalating your concerns though.

Where repairs take much longer, for example it takes longer than usual to access a mast site, you may be entitled to a refund or compensation.

If your provider fails to repair fault by a promised time, or you’re unhappy with how long it is taking to fix it, you should follow their formal complaints procedure.

You will be able to find these on the provider’s website or through their customer services team.

If your problem is still unresolved after eight weeks, you can escalate it to an independent Alternative Dispute Resolution (ADR) scheme.

To do that, you’ll need to ask your provider for a “deadlock” letter that you will have to show one of the two ADR schemes approved by the watchdog – CISAS and Ombudsman Services: Communications.

Your provider will be a member of at least one of them. You can find out which one by using the ADR checker.

Taking to Twitter earlier today, customers have been venting their anger at the service provider.

One customer said: “Network down? Can’t ring out….restarted phone, still won’t dial out?!”

Another added: “Is O2 network down? I can’t make any calls.”

Someone else posted: “O2 down yet again.”

While another asked O2: “Hi, is your network down? I can’t make calls?”

O2 isn’t the only company to have experienced network difficulties over the last few weeks.

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Virgin Media’s website went down in November, leaving customers struggling to check the status of their broadband.

While Sky broadband left hundreds of customers without access to internet after a broken network card disrupted the network.

And TalkTalk customers couldn’t get online following a problem with Openreach.

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