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Xbox Series X disk drive problems reported as consoles unable to play disks


Xbox Series X – that’s one way to encourage going digital only (pic: Microsoft)

There might be a systemic hardware fault with the Xbox Series X after all, as reports emerge of problems with the disk drive and possibly the fan.

Although videos of the Xbox Series X with smoke coming out of the top have been labelled as fake it seems there are real hardware issue with the console, with stories of it refusing to accept disks and Blu-rays.

The console launched on Tuesday, November 10 worldwide and now reports are beginning to pile up on Twitter and Reddit of the disk drive not working.

There seems to be some variation in exactly what happens, with some consoles not accepting the disk at all and others getting stuck halfway, which in some cases is accompanied by an ominous clicking noise – although there’s some uncertainty as to whether this may actually be the fan.

Microsoft has not yet commented on the issue, although considering how fast they were to react to the smoke issues, which had already been debunked by fans, they’ll probably be pretty quick on this one too (we’ve asked them for a comment and will update this story if they provide one).

A lot of the reports suggest that the drive does still work, the disk just has to be pushed in hard to get it in, although that sounds like a disaster waiting to happen if it gets stuck or the disk breaks halfway in.

Whatever is going on the strangest error seem to be when the disk does go all the way in but still doesn’t work, which suggests that whatever’s going on is a fairly serious mechanical problem and is going to need for the drive to be replaced.

Hardware faults such as this are commonplace with any console launch and the good news is there doesn’t seem to be any fundamental problem with any of the Xbox Series X’s bespoke components, and a disk drive is a pretty easy thing to replace.

The only concern is that while this shouldn’t affect the Xbox Series S, which doesn’t have a disk drive, some owners have reported the same clicking noise, again suggesting there might be an issue with the fan.

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