DEMAND for home grocery delivery is at an all time high after the outbreak of coronavirus resulted in the government imposing a lockdown on Brits.
Waitrose is one of the supermarkets committed to providing home delivery services during the lockdown.
⚠️ Read our coronavirus live blog for the latest news & updates
2
Does Waitrose do home delivery?
Waitrose offers home delivery to customers who spend £60 or more.
As a result of the outbreak of coronavirus, the supermarket has decided it will give the most vulnerable and the elderly priority for home delivery.
“We will shortly be starting to offer our elderly and vulnerable customers priority access to our waitrose.com delivery slots.
“We’re currently working through the complex detail of this and we’re doing all we can as quickly as we can, so please bear with us,” a statement released by the supermarket reads.
What time are Waitrose’s delivery slots released?
Waitrose does release delivery slots at specific times.
However, customers have been advised to check regularly and keep trying for slots.
You may have to wait a couple of days for delivery.
Jessica Simms, brand partner and communications officer told The Sun: “We’re increasing Waitrose.com slots significantly – by next week this will reach 20 per cent extra compared to usual.”
“We’ve committed at least 25 per cent of our orders to elderly and vulnerable customers, who we’re in the process of contacting to offer slots.”
She added: “We have more than 10K extra people-hours than usual each week picking Waitrose.com orders (nearly a 50 per cent increase), and hundreds of extra drivers.”
CORONAVIRUS CRISIS – STAY IN THE KNOW
Don’t miss the latest news and figures – and essential advice for you and your family.
To receive The Sun’s Coronavirus newsletter in your inbox every tea time, sign up here.
To follow us on Facebook, simply ‘Like’ our Coronavirus page.
Get Britain’s best-selling newspaper delivered to your smartphone or tablet each day – find out more.
Does Waitrose have restrictions on any items ordered online?
Waitrose has imposed item restrictions for customers who shop in stores and online too.
Customers will be limited to a maximum of three on any grocery item.
Also, for toilet paper, customers will be limited to two items.
For online customers, the supermarket said: “If you are shopping on waitrose.com, our temporary cap measures are still in place on grocery items, we have introduced a temporary cap on certain items, including some anti-bacterial soaps and wipes, tissues, pasta, milk and canned goods.
2
What has Waitrose said about its response to coronavirus?
Waitrose has assured customers it is working hard to meet their needs.
The supermarket stated: “We know this time of great uncertainty is having a huge impact on our lives, and we want to let you know we are doing all we can to help our customers.
“We are continually monitoring the guidelines and advice provided by the UK Government and Public Health England and are committed to making the right decisions for our customers and Partners.”
Waitrose has also advised customers to frequently check their website for updates and any queries as it is keeping its phone lines free for its most vulnerable customers.
