GOG.com’s refund policy for online purchases now grants prospects a refund even when they downloaded, launched, and performed the sport in query for any size of time. {The marketplace}’s 30-day refund window, first launched in 2013, nonetheless applies.
GOG.com started providing refunds of digital purchases greater than six years in the past. Till now, its coverage was to provide a refund, no questions requested, if one was requested inside 30 days of buy — however provided that the sport hadn’t been downloaded. The brand new coverage removes the latter restriction.
“We’re monitoring the results of the present replace to verify nobody is utilizing this coverage to harm the builders that put their time and coronary heart into making nice video games,” GOG.com says in an FAQ it emailed to prospects Wednesday night, apparently anticipating questions on those that purchase, play, and revel in a sport for a month earlier than asking for a refund. “We might refuse refunds in such particular person circumstances.”
In 2013, GOG.com referred to as its new refund coverage a “declaration of belief” between it and its prospects, understanding that GOG.com would make each effort to get a sport it sells operating on a buyer’s {hardware}, and that prospects wouldn’t abuse the refund coverage to play a sport free of charge. GOG.com reiterated that sentiment in Wednesday’s message.
“It’s vital for us to say that this replace is feasible because of your respect for on a regular basis and arduous work put into creating the video games you purchase on GOG.com and taking part in by the foundations,” GOG.com wrote. “We’re grateful for that and encourage you to proceed to take action.”
GOG.com’s money-back assure is well probably the most expansive of any on-line market. Steam started providing refunds in 2015, and its general policy right this moment is to refund cash if the request is made inside two weeks of buy, and if the sport has been performed for 2 hours or much less. The Epic Video games Retailer has the identical 14-day/two-hour rule for refunds.
The PlayStation Retailer additionally offers a 14-day window from the date of buy, however is not going to give a reimbursement if a consumer began downloading the sport (until the sport is damaged). The Microsoft Retailer might refund digital purchases of Xbox or Windows PC games on a case-by-case foundation, however all gross sales of video games and sport merchandise on that market are thought of ultimate. “We contemplate a wide range of elements like time since date of buy, time since launch, and use of the product,” its coverage says.
Nintendo’s eShop does not offer refunds, although some gamers have reported success in getting one by pleading their case on to a help agent. Nintendo’s coverage of not refunding pre-orders or letting customers cancel them was challenged in German courtroom and upheld by a judge there last month, though German client authorities are interesting that ruling.
GOG.com’s refund coverage additionally covers pre-ordered video games as much as the date of launch and for 30 days after the discharge date, in addition to paid downloadable content material, below sure phrases. The storefront’s early entry choices, often known as Video games in Growth, can be refunded as much as 30 days after buy. There are not any limits on the variety of refunds a buyer might request, however GOG.com says, “We reserve the correct to refuse refunds in particular person circumstances.”
“Please don’t benefit from our belief by asking for an unreasonable quantity of video games to be refunded,” GOG.com provides. “Don’t be that individual. Nobody likes that individual.”
