- Robyn Turk
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Revolve Group is working to elevate its customer experience across
all markets, and has recently turned its focus to Canada. The retailer
recently launched new initiatives to enhance convenience for its
consumers, and has now made it easier for customers to make
returns.
Consumers in Canada will now have access to free, hassle-free
returns. This includes all applicable duties and taxes.
This builds upon Revolves recent initiatives, which include
launching all-inclusive pricing that calculates all taxes and duties
within the product price to eliminate “sticker shock” at checkout, and
free 2-day express shipping in Canada.
“We are thrilled to offer further enhancements to our service
levels in Canada, creating additional customer interest in one of our
top 5 international markets and the exciting potential for further
expansion in the region,” Kai Li, Revolve’s vice president of
international, said in a press release. “Similar enhancements in key
markets such as the United Kingdom and Australia have led to a
favorable customer response, including higher purchase activity and
improved customer retention.”
Image: Sara Kurfess / Unsplash
