- Robyn Turk
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Revolve is growing its offerings to customers in New Zealand and
Singapore with new convenience for online orders. The U.S.-based
fashion retailer has announced free 2-3 day express shipping, free
returns and a local customer service phone line for the two
markets.
Additionally, online pricing for New Zealand customers will now
reflect all-inclusive pricing, that calculates all applicable taxes in
the purchase price displayed on the e-commerce site. This will
eliminate pricing surprise at checkout and streamline the process for
returns.
The decision to expand free express shipping and returns to New
Zealand and Singapore comes after positive customer responses to the
same offering in the United Kingdom, Western Europe and Australia,
according to Revolve’s vice president of International, Kai Li.
Offering streamlined delivery services to international markets have
resulted in higher p purchase activity and increased retention.
“We are constantly looking to raise the bar and exceed the
expectations of our customers,” Li said in a statement. “We have
always encouraged customers to use their home as their fitting room to
experiment with styles and sizes where they are most comfortable… We
are pleased to extend this experience to customers in New Zealand and
Singapore, creating additional customer interest and excitement in
markets we believe offer attractive growth potential.”
