Travel

Over 100 Ryanair passengers left stranded in Poland after flight delayed


Flight FR1902 was due to depart Krakow at 3.15pm on Friday to make its way to Dublin. However, they were reportedly informed in the morning to make their way to the airport earlier than usual because of long security delays.

According to Dublin Live, passengers were left queuing for two hours after checking in before being told to collect their luggage due to their flight being diverted to Katowice Airport.

“Panic stations began when we realised we were unlikely to make our flight because the airport was an hour away and time was getting tight.

“We asked if we could stall the flight at Katowice and we said we’d organise taxis to the airport ourselves if Ryanair would pay for them.

“The member of staff said she’d find out to check and never came back.”

It was only around 11pm that the passengers were told that their flight had left.

“A member of staff told us that our flight had left, and we missed our bus and that it was all our own fault.

“We asked if the food vouchers meant that Ryanair were accepting fault for us missing our flight. They said no that it was for the fact that we had been delayed for a certain amount of time.

“I then queued from 2am until 9am before finally sorting out a flight to Brussels and then from there to Dublin Airport.

Sawkins noted that some people wanting to fly from Krakow could wait “as long as Thursday before they get home.”

Some users took to social media to air their complaints with the airline over the flight.

One user tweeted: “Ryanair has a lot of explaining to do this morning! Stranded in krakow airport for over 12 hours with no explanation! Staff couldn’t organise a piss up in a brewery, never mind a bus to another airport. Your negligence has left roughly 100 people stuck in Poland waiting and hoping to get home to Dublin.

Another said: “Stranded in Poland. Ryanair sent us on a wild goose chase for a different flight that’s already left. No flights until Tuesday & they haven’t provided food or accommodation arrangements as we’re legally entitled to. Ryanair need to sort their sh*t out.”

Despite these claims, A Ryanair spokesperson has told Express.co.uk: “This flight from Krakow to Dublin (17 Jan) was delayed due to heavy fog at Krakow.

“Customers were provided with refreshment vouchers and notified of the delay by email/SMS text message and advised of their refund or reroute options.

“Coaches were organised and the flight departed from Katowice to Dublin later that day. Ryanair sincerely apologised to all customers affected by this weather delay, which was entirely beyond our control.”



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