Money

NatWest apologises after money transfers ‘disappear’ in mobile banking app glitch


NATWEST has been forced to issue an apology after customers complained their money was “disappearing” when they made transfers using the bank’s mobile app.

The high street lender claimed an error caused a half-hour delay when mobile transfers were being made.

 NatWest has apologised to customers following complaints of their money “disappearing” in transfers over their mobile banking app

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NatWest has apologised to customers following complaints of their money “disappearing” in transfers over their mobile banking appCredit: Alamy

App users, who claimed to be unable to speak with customer service members on the phone, flooded social media with complaints in a desperate bid to track down their cash.

One man wrote that he had been left stranded at an airport with no way to pay for a lift home.

Another woman said she was unable to pay for her groceries or petrol.

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NatWest said the problem has now been fixed and urged customers not to re-send any payments they had already made.

The error comes just two months after another glitch on the app caused delays for more than eight hours during the Black Friday sales period.

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A NatWest spokesperson said: “We are aware that some NatWest customers experienced a short delay in funds leaving or reaching their accounts this afternoon.”

“This issue has now been resolved and we apologise for any inconvenience caused.”

 NatWest apologised to customers for 'any inconvenience caused'

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NatWest apologised to customers for ‘any inconvenience caused’Credit: PA:Press Association


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