Travel

National Express refund: How to get a refund on my National Express booking


This does not need to be done immediately, as passengers do not need to make contact until they wish to rebook.

However you will need to fill out a ticket amendment form, which can be found on the National Express website, before your original outward journey date, and then get back in touch with National Express when you are ready to travel again.

For passengers who do not want to amend their bookings, a full refund will be issued for cancelled services in line with terms and conditions.

On the website there is a refund form available, which the company states will be processed within 28 days.



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