Manchester Airport flights were cancelled yesterday and today after a power cut resulted in a fuelling problem. Thousands of passengers have been hit by the travel chaos as they were left stranded in the hub. Some complained they waited for hours before being told their flights were axed while others were forced to wait for two to three hours on grounded aircraft. A total of 87 flights were cancelled yesterday, according to the Manchester Evening News, 42 of which were arrivals and 45 departures.
Four flights have been cancelled today, operated by Flybe – BE1217 to Amsterdam, BE470 to Belfast, BE7211 to Dusseldorf and BE1031. Some flights this morning have also been delayed, although this is in part also due to foggy weather.
Around 13,000 passengers were hit by the problem yesterday after it emerged at around 2pm.
Airport bosses have insisted that it’s back to “business as usual” today and most flights are likely to run as scheduled for the rest of the day.
Passengers due to travel from Manchester are advised to check the status of their flights.
Manchester Airport released a statement on the incident early this morning on Twitter.
“Engineers have now resolved the power issue which affected the fuel supply.
“Most scheduled flights will operate as planned today; however, we expect that there will be a small number of delays and cancellations as a result of the issues experienced yesterday.
“Please check the status of your flight with your airline. We apologise for any inconvenience caused and thank you for your patience.”
Frustrated passengers have taken to social media to share photos of the chaos caused by the power failure.
Huge crowds of people waiting in the airport were posted on Twitter in “non-moving queues” as passengers queried their rights. Some passengers were stuck on grounded aircraft.
Furious travellers described the situation as “absolute carnage”, “chaos” and a “total shambles”.
One person posted: “Stranded at Manchester Airport, was supposed to be on the 17:45 flight to Prague. We don’t live in Manchester- will we be reimbursed for our flight and a train home?? Help been stuck in a non-moving queue for hours this isn’t acceptable.”
Long queues were seen at customer service, too. “Flights have been cancelled while we were sat on the runway, and no replacement until Tuesday at earliest, I think I’m going to have to cancel my trip, what cancellation type do I come under? Extenuating circumstances? current customer services queue,” another tweeted.
Coby Benson, Flight Delay Compensation Solicitor at Bott and Co explained what disrupted passengers should do when their flights are cancelled.
“People affected by a cancelled flight should ensure that they are re-routed at the earliest available opportunity under comparable transport conditions,” he said. “Passengers should be entitled to be re-routed with ANY airline and it is the booked airline’s responsibility to assist their passengers, even if it means on rival airlines.
“Regardless of the reason for the hold up, people are legally entitled to care and assistance by the airline if they are stuck at the airport and have been delayed by more than two hours or have their flight cancelled. Food and drink vouchers should be provided as well as means for passengers to communicate, including being entitled to a telephone call and an email. Accommodation must be provided if passengers are delayed overnight and transport to and from the accommodation and the airport must also be provided.
“According to EU Regulation passengers should place a claim when delays or cancellations are within the airlines control and inherent with the day to day running of an airline, which include cabin crew strikes, technical faults and weather which is not considered ‘freak’. People can also claim for delays and cancellations, up to 600 Euros, dating back six years which are over three hours and not considered ‘extraordinary circumstances’.”
The number of delays and cancellations for flights departing UK airports has risen by 72 per cent since 2015, affecting hundreds of thousands of passengers, the law firm found.
Bott and Co have also claimed they have been forced to issue 100,000 court proceedings on behalf of passengers. These flyers have been refused flight delay compensation by more than 150 airlines, the company alleged.