CUSTOMERS have reported that they are unable to access Lloyds, Halifax and Bank of Scotland’s internet banking and app
Hundreds of users have reported that they can’t access their account online with some unable to make essential payments.
1
According to Down Detector reports of issues started just after 10am today.
Customers also took to Twitter to complain they could not access banking online with any of the three banks.
One user said: “I’ve tried accessing via multiple devices and it won’t let me in.”
Another tweeted at the bank: “Is the system down? I can not pay for anything or look in account”.
What to do if you can’t access your money
If you can’t access your money and you need to urgently, here’s what to do:
- Visit your local branch as soon as you can.
- If you can’t get there, or it is closed, call your bank and ask for its guidance on what to do.
- If the bank’s phone services are also down or busy, try contacting your bank on social media to ask what to do. But remember: don’t ever share your account details over social media.
- Try to do this on the day the problem arises so you can show you made every attempt to solve the issue.
- If you still can’t access your money, begin gathering evidence for a complaint.
We’ve asked Lloyds Banking Group, which owns the three banks, what the issue is and will update when we hear back.
According to Lloyds service status page, which keeps customers updated of issues, the bank’s internet banking and mobile app are both “working normally” and there is no planned maintenance work.
Lloyds Bank has replied to users experiencing issues on Twitter, suggesting to try closing down everything then logging in again.
Halifax Bank has suggested to some users that they use a different browser or device to try and resolve the issue, as well a resetting or changing the internet connection.
Customers have been left unable to make payments without access to their accounts.
A user said “I’ve tried logging in several times and have restarted my app and phone several times. I have an urgent payment!”
And another Lloyds customer said: “I keep getting a ‘failed to open’ message and my veg box guys are waiting to get paid.”
Thousands of furious Santander customers were unable to access mobile and internet banking or use the app back in May.
A “bug” with Klarna’s app let users log into other customers’ accounts.
Lloyds Banking Group has paid out £13.6million to 350,000 customers following an investigation into home insurance renewal policies.
