With lockdown measures in place, knowing what to do when you are feeling unwell or have a planned appointment can be confusing. Currently, Britons are being asked to stay home, and only leave for essential reasons – including grocery shopping, to care for others, for one portion of exercise or to attend key jobs.
Are GP surgeries open?
GP surgeries are currently seeing patients online and over the phone – so if you need to see a doctor ring your local surgery to find out how they can best help you.
According to the NHS website, if you’re advised to go to hospital, it’s important to go.
You should also keep going to any appointments you usually have unless you are told not to.
If you are feeling unwell, the NHS advises using the NHS website for information on symptoms, medicines, healthy lifestyle choices and medical conditions.
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You may not be able to book appointments at the moment. Please check your GP surgery’s website for how to contact staff (find your GP surgery to get its website details).
If you can book an appointment, it is likely to be a phone or video appointment.
Repeat prescriptions
If you have a repeat prescription that you usually request at your GP surgery or pharmacy, you can do this online.
You can order repeat prescriptions using:
Do not go to your GP surgery or pharmacy to order prescriptions.
Call them if you cannot order your prescription online.
When you order your prescription, order it at the same time and in the same amount you usually would. Do not order more than you need as this may mean someone else will be unable to get their medicine.
You can read more about how to order repeat prescriptions online.
Urgent dental treatment
All routine dental treatment has been stopped at the moment. If you think you need urgent dental treatment, the NHS says you should not go to a dentist.
Instead:
They can give you advice, help you contact an urgent dental service or arrange treatment if needed.
Do not contact a GP as they cannot provide dental treatment.
Urgent medical help
If you need urgent medical help, use the regular NHS 111 online service.
The 111 online service asks questions about your symptoms to help you get the help you need.
Call 111 if you need urgent help for a child under 5 or cannot get help online.
Emergency medical help
For life-threatening emergencies, call 999 for an ambulance. Try to avoid going straight to A&E instead of calling an ambulance.
