Digital video games retailer Good Previous Video games has updated its refund policy to supply refunds inside 30 days of buying a sport, no matter whether or not you’ve downloaded and performed it inside that timeframe. Beforehand, the shop thought of your buy closing once you downloaded your game, after which level, you might solely get a refund if the sport had technical points.
A blanket 30-day restrict is somewhat over double what each Valve and Epic Games provide for his or her respective shops. On each shops, you may get a refund inside 14 days of buying a sport, as long as you’ve performed lower than two hours of it. In distinction, GOG’s coverage doesn’t point out any arduous limits on the period of time you possibly can play a sport earlier than requesting a refund.
We at all times believed in a ‘gamers-first’ strategy and with this voluntary replace to our Refund Coverage you may get a full refund as much as 30 days after buying a product, even in case you downloaded, launched, and performed it.
Extra particulars – https://t.co/WfwZkyLkbo
— GOG.COM (@GOGcom) February 26, 2020
GOG says it reserves the appropriate to refuse refunds in particular person circumstances. “Please don’t reap the benefits of our belief by asking for an unreasonable quantity of video games to be refunded,” an FAQ on the brand new refund coverage reads, “We’re monitoring the consequences of the present replace to verify nobody is utilizing this coverage to harm the builders that put their time and coronary heart into making nice video games.”
There are additionally some technical specifics about how the refund coverage works which can be price highlighting. For early entry video games, the 30-day restrict begins whenever you buy the sport, however for preorders, the timer begins ticking as soon as the sport is launched. (You may refund your order at any time through the preorder interval.) When you obtain a sport as a present, then the one that initially bought it must ask for a refund. Lastly, refunds may be deposited instantly into your GOG Pockets, however GOG warns that they could take a few days in order for you the money deposited again into your checking account.
You may reap the benefits of the brand new refund coverage beginning as we speak by contacting the service’s customer support team.
