The GMB presenter was unable to continue after reading out the message and went on to apologise before falling silent as she choked up.
She was reading a message from one mother, who said she was distraught at not being able to see her autistic26-year-old son who – with him not being allowed to return home from his care home due to the coronavirus pandemic.
As Susanna began to read the message, she sympathised with the mother before fighting back tears.
She began: “Suzanne on Facebook says, ‘My son is severely autistic and lives in a care home.
“‘He’s distraught he can’t see me… or.. or come home to visit’, sorry.”
Suddenly her voice broke, and she was unable to continue.
Dr Hilary Jones cut in to support Susanna and carried on talking, to give her a moment to compose herself.
She quickly explained the story and why it had touched her so much, with co-host Piers Morgan also offering his support.
Susanna said later on: “I’m so sorry I was affected, but your stories coming in on the people you can’t see in care homes…”
Piers had said: “This boy, and I can quite understand why Susanna got upset, he’s 26.”
The presenters were discussing calls from relatives of those in care homes, including the elderly, to be allowed in to see them.
Many residents have not been able to see loved ones for months amid the pandemic, and they’re hoping for more rapid-result Covid testing to become available.
This could prove whether the resident or visitor had the virus, with them hoping it would mean they could visit and care for their family members.
Good Morning Britain airs weekdays at 6am on ITV.