Sustainability and efficiency have become priorities for retailers
this holiday shopping season, with initiatives like omnichannel shopping services or markdowns that promote fashion recycling.
And now a new gifting platform offers another solution to streamline
holiday shopping between retailer, gift shopper and gift
recipient.
GiftNow, a digital gifting service offered by Loop Commerce allows
shoppers to purchase a gift online without needing to know the
recipient’s preferred size or color, or even the shipping address. The
platform is currently used by leading retailers such as Target, Neiman
Marcus, Saks, Kate Spade, Uniqlo and Kenneth Cole. Shoppers simply
need to select the item they wish to gift, pay for the item and
shipping, and provide the recipient’s email address. The recipient
will get an email with a link to the GiftNow page, where he or she can
select size, color and shipping, or alternatively exchange for another
item or store credit from either the same retailer or a different
GiftNow partner.
In addition to making the gift buying process easy for the shopper,
GiftNow eliminates other common holiday shopping stresses, such as
shipping cutoffs or delivery delays during the busy season.
“The platform enables retailers to drive additional sales by
accommodating consumers’ last-minute gifting needs and giving buyers
the ability to purchase highly personalized gifts and have them
digitally delivered immediately,” Jennifer Muller, chief marketing
officer of Loop Commerce told FashionUnited. “ With GiftNow, consumers
don’t have to worry about shipping cutoffs for the gifts they send, or
about possible delivery delays during the holidays, because the
recipient receives the surprise instantly. This is a huge advantage
for retailers, as those consumers might otherwise abandon their carts
due to concern over holiday shipping deadlines or expedited shipping
fees. Instead of losing those sales, retailers are able to be
competitive and relevant in today’s environment with GiftNow.”
Additionally, GiftNow’s service helps to reduce the traditionally
high holiday return rates as recipients can return or exchange their
gift virtually before the item has even shipped. This can prevent the
retailer from significant costs and logistics challenges that come
with returns, as well as promote a more sustainable retail
experience.
“By offering GiftNow, retailers are able to drive down return costs
and improve margins, while making gift giving less risky and
unpredictable for both givers and receivers. It is also proven that
GiftNow helps retailers attract new types of audiences, such as
millennials or Gen-Zers, allowing companies to expand and grow their
target market,” Muller continued. “These new audiences also provide
future conversion opportunities for targeted marketing and
analytics.”
GiftNow adds a personal touch to digital holiday gifting
Digital gifting has already been used as a solution to sustainable
holiday shopping, as retailers have advertised gift cards and turned away from
in-store only holiday sales to incentivize customers to shop this way.
At the same time, GiftNow aims to build upon this sustainable aspect
while maintaining the personal level of individually-selected
gifts.
“Gift cards were designed to solve the consumer dilemma of not
knowing what would be a good gift for somebody or realizing that a
gift was needed too late to get it there on time,” Muller said.
“Before GiftNow, gift cards were the only option in these situations.
But GiftNow is designed to complement gift cards, solving a very
similar problem in terms of worry about risky gifts, or running out of
time before a special occasion. Users of GiftNow can now have the same
frictionless experience that they have with gift cards with any
physical product. It heightens the emotional aspect and makes the
entire experience feel more thoughtful.”
Though GiftNow is still a relatively new gifting concept, retailers
and consumers are quickly realizing its importance. GiftNow accounted
for 24 percent of Christmas sales after the shipping cut-off in 2016,
according to one retailer’s case study. Retailers across categories,
including fashion, luxury, tech, toys and home goods have integrated
the platform into certain products on their e-commerce sites,
highlighting ease of service to their customers.
“Surprise someone with a gift they ‘open’ online. It’s as easy as
1-2-3,” reads Coach’s website. “Be a great gift giver. Instant.
Thoughtful. Stress-free,” Target wrote on its GiftNow page. Neiman
Marcus describes the platform as, “Instant, stress-free giving,” and
explained, “Don’t know their size? Can’t find their current address?
Not sure which color to pick? Need the gift to get there instantly? No
problem. GiftNow makes holidays happier for everyone.”
Images: Pixabay, NeimanMarcus.com
