Travel

Flights: Best Europe airline 2019 revealed – and you might be surprised by number one


TripAdvisor has named Jet2.com as number one airline in Europe, according to the Travellers’ Choice Awards for airlines. Award winners were determined using an algorithm that took into account the quantity and quality of airline reviews and ratings submitted by travellers worldwide, over a 12-month period on TripAdvisor Flights. The hallmarks of Travellers’ Choice award winners were outstanding service, quality and value. As well as Europe’s number one airline award, Jet2.com also won the title of UK’s number one airline and ninth favourite airline in the world – the only UK airline to be named among the world top ten.

The Travellers’ Choice awards for Airlines identify travellers’ favourite carriers that provide exceptional value and service around the globe.

In addition to the world list, the awards also recognise the winning airlines in four distinct service classes: First Class, Business Class, Premium Economy and Economy.

Other categories include Best Low Cost Airline, Best Major Airline, Best Mid-Size Airline, Best Regional Airline and Best Regional Business Class.

In further success for British airlines this year, Jet2.com also took the title of Best Low Cost Airline in Europe, while Virgin Atlantic was named Europe’s Best Major Airline.

In the Class of Service categories, Jet2.com was awarded Best Economy in Europe and while Virgin Atlantic claimed the Best Premium Economy in Europe award.

Steve Heapy, CEO of Jet2.com and Jet2holidays said: “To win five prestigious awards from TripAdvisor is an achievement we are truly proud of, as it shows that Jet2.com is a world leader when it comes to delivering first-class customer service.

“The awards are living proof that our investment in customer service is working because they are based on the experiences of paying customers.

“Winning five awards shows that our family friendly formula, low fares, brand new aircraft and generous 22kg baggage allowance are a big hit with customers.

“All of these great benefits are complemented by our fantastic Jet2.com team who work tirelessly every day to look after each and every customer.”

Looking beyond the UK’s winning airlines, the title of number one airline in the world went to Asian carrier, Singapore Airlines.

In fact, the global top 10 was dominated by Asian airlines, with four on the list; Singapore Airlines, EVA Air, Japan Airlines and ANA, which take first, third, fifth and tenth place respectively.

“Congratulations to the fifty plus airlines around the globe that won this prestigious award, including Singapore Airlines for the second year in a row and Jet2.com and Virgin Atlantic in the UK,” said Bryan Saltzburg, president of TripAdvisor Flights, Cruise & Car.

“The airline industry continues to focus on improving the overall flying experience, and these award-winning carriers are at the forefront.

“Airlines worldwide recognise this Travellers’ Choice award as a huge testament to consumer recognition.”

Award-winning Airlines in Europe

Best Overall

Best Airline overall UK: Jet2.com

Best Airline overall Europe: Jet2.com

Best Major Airline: Virgin Atlantic

Best Low Cost Airline: Jet2.com

Class of Service

Best Economy: Jet2.com

Best Premium Economy: Virgin Atlantic

Best Regional Business Class: Aegean Airlines

Best Business Class: KLM Royal Dutch Airlines

Best First Class: Swiss International Air Lines

The cleanest airlines in the world were unveiled last month. Asian carriers dominated the list and, shockingly, no UK airlines made the top 10, or even the top 30. 

Instead, the World’s Best Airline Cabin Cleanliness 2018 went to Japan’s ANA All Nippon Airways.



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