Flights: BA customers still waiting on flight refunds – when will they get their money?

Melissa Tongue was about to set off for Mykonos, where she was working as a model, when her return flight was cancelled.

She explained: “There was no strike at the time of booking.

“A few weeks before some strike warnings came up, but our date was the last strike date and our flight was going ahead.

“The flight out was fine, but then the return flight got cancelled a week before our trip.”

Although she was fine for accommodation, the model has complained of an added expense for an additional day away from home, as well as having to cancel work.

“I put in a claim beginning of September and have heard nothing.

“I have contacted them twice and all I get is an automated message saying someone will be in touch.”

She added: “Each time I call I just get hung up on.

“If they didn’t run most flights from my nearest airport, then I would never use them again.”


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