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Five-star hotels report that guests are taking luxury mattresses from their rooms


Luxury hotels report everything from the lightbulbs to matresses have gone missing (Picture: Getty)

You might think it’s ok to take the shampoo or the teabags from your hotel room, but when does it go too far?

Some people might say taking slippers is too much but we can all probably agree that lifting the mattress from the hotel bed is absolutely crossing the line.

Yet apparently it does happen. A study by Wellness Heaven, a spa and hotel review website, found that 4.2% of the 1,157 hoteliers surveyed have had mattresses go missing.

Of course, you aren’t going to fit one of those in your suitcase or walk out with it through reception.

Apparently thieves have managed to take them using goods lifts that lead outside, moving it in the middle of the night to avoid detection.

The survey found that more popular items to steal include towels, bathrobes, hangers, pens, cutlery, cosmetics and even batteries.

Over 7% of those surveyed reported that guests have taken the light bulbs out of light fittings and 9.1% said visitors have pocketed the remote control.

Some of the more unusual things that hotels said went missing included the room number from the guest’s door and a grand piano.

The Italian hotelier, who owned the instrument, explained: ‘Once I walked through the lobby, I noticed that something was missing, and soon after I learned that three unknown men in overalls had taken away the grand piano, and it never reappeared, of course.’

Another hotel in Salzburg, Austria said that the wooden benches were stolen from their sauna. It was only when another guest complained about the lack of somewhere to sit and said ‘I can’t relax standing’, that the hotel staff noticed the theft.

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