Fashion

Dressbarn launches in-person returns despite ecommerce-only strategy


Dressbarn has unveiled a new solution in partnership with
end-to-end returns provider Happy Returns to allow customers to make
in-person returns on orders purchased from its ecommerce site.

“Happy Returns is a natural fit for our ecommerce-first strategy,”
Dressbarn’s CEO, Shayan Zadeh, said in a statement. “Having enjoyed
our physical stores for decades, our shoppers are accustomed to the
convenience of in-person returns. To meet these customer expectations
while also growing our online presence, Happy Returns’ network
provides Dressbarn shoppers with the accessibility of a physical
drop-off location while still maintaining a contactless
experience.”

Happy Returns enables Dressbarn shoppers to buy online and drop-off
returns in person at a network of physical Return Bars. Shoppers
receive a QR code to provide at the Happy Returns location, and simply
need to leave their items for an immediate refund or exchange.
Customers will not need to box or label their items.

There are over 500 Happy Returns drop-off locations in 150 metro
areas across the country for Dressbarn shoppers to visit to make
returns.



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