The latest headlines in your inbox twice a day Monday – Friday plus breaking news updates
The new Covid-19 app cannot register coronavirus tests that were carried out in NHS hospitals or a Public Health England laboratory, officials have admitted.
The app, which has been available for download across England and Wales since Thursday, has been hailed by Health Secretary Matt Hancock as an “important step forward” in the fight against the virus.
But only tests carried out by private outsourcing companies like Serco and Deloitte are currently giving people the code that lets them input results into the app.
This means that potentially tens of thousands of negative and positive results delivered by NHS hospitals, Public Health England laboratories or as part of the Office for National Statistics survey are not being registered on the app.
Coronavirus hits the UK – In pictures
1/50
Electronic bilboards displays a message warning people to stay home in Sheffield
PA
2/50
An image of The Queen eith quotes from her broadcast to the UK and the Commonwealth in relation to the Coronavirus epidemic are displayed on lights in London’s Piccadilly Circus
PA
3/50
Boris Johnson addresses the nation on the Coronavirus lockdown
Andrew Parsons
4/50
Military vehicles cross Westminster Bridge after members of the 101 Logistic Brigade delivered a consignment of medical masks to St Thomas’ hospital
Getty Images
5/50
Durdle Door in Dorset
Reuters
6/50
Captain Tom Moore
via Reuters
7/50
Mia, aged 8, and Jack, aged 5, take part in “PE with Joe” a daily live workout with Joe Wicks on Youtube to help kids stay fit who have to stay indoors due to the Coronavirus outbreak
PA
8/50
An NHS worker reacts at the Chelsea and Westminster Hospital during the Clap for our Carers campaign in support of the NHS
Reuters
9/50
Goats which have taken over the deserted streets of Llandudno
@AndrewStuart via PA
10/50
Tobias Weller
PA
11/50
Novikov restaurant in London with its shutters pulled down while the restaurant is closed
12/50
London Landscapes: Hyde Park and the Serpentine, central London.
Matt Writtle
13/50
A newspaper vendor in Manchester city centre giving away free toilet rolls with every paper bought as shops run low on supplies due to fears over the spread of the coronavirus
PA
14/50
Theo Clay looks out of his window next to his hand-drawn picture of a rainbow in Liverpool, as the spread of coronavirus disease (COVID-19) continue
Reuters
15/50
A young man cuts another man’s hair on top of a closed hairdresser in Oxford
Reuters
16/50
General view of the new NHS Nightingale Hospital, built to fight against the spread of the coronavirus disease (COVID-19), in London
via Reuters
17/50
Jason Baird is seen dressed as Spiderman during his daily exercise to cheer up local children in Stockport, as the spread of the coronavirus disease (COVID-19) continues
Reuters
18/50
A woman wearing a face mask walks past Buckingham Palace
Getty Images
19/50
A man holds mobile phone displaying a text message alert sent by the government warning that new rules are in force across the UK and people must stay at home
PA
20/50
Medical staff on the Covid-19 ward at the Neath Port Talbot Hospital, in Wales, as the health services continue their response to the coronavirus outbreak.
PA
21/50
Prime Minister Boris Johnson taking part in a virtual Cabinet meeting with his top team of ministers
PA
22/50
A shopper walks past empty shelves in a Lidl store on in Wallington. After spates of “panic buying” cleared supermarket shelves of items like toilet paper and cleaning products, stores across the UK have introduced limits on purchases during the COVID-19 pandemic. Some have also created special time slots for the elderly and other shoppers vulnerable to the new coronavirus.
Getty Images
23/50
People on a busy tube train in London at rush hour
PA
24/50
Mia, aged 8 and her brother Jack, aged 5 from Essex, continue their school work at home, after being sent home due to the coronavirus
PA
25/50
Children are painting ‘Chase the rainbows’ artwork and springing up in windows across the country
Reuters
26/50
Social distancing in Primrose Hill
Jeremy Selwyn
27/50
Westminster Bridge is deserted
PA
28/50
A general view of a locked gate at Anfield, Liverpool as The Premier League has been suspended
PA
29/50
An empty escalator at Charing Coss London Underground tube station
Jeremy Selwyn
30/50
Homeless people in London
AFP via Getty Images
31/50
A piece of art by the artist, known as the Rebel Bear has appeared on a wall on Bank Street in Glasgow. The new addition to Glasgow’s street art is capturing the global Coronavirus crisis. The piece features a woman and a man pulling back to give each other a kiss
PA
32/50
The Queen leaves Buckingham Palace, London, for Windsor Castle to socially distance herself amid the coronavirus pandemic
PA
33/50
A general view on Grey street, Newcastle as coronavirus cases grow around the world
Reuters
34/50
Matt Raw, a British national who returned from the coronavirus-hit city of Wuhan in China, leaves quaratine at Arrowe Park Hospital on Merseyside
PA
35/50
Britain’s Chief Medical Officer Professor Chris Whitty (L) and Chief Scientific Adviser Patrick Vallance look on as British Prime Minister Boris Johnson gestures as he speaks during a coronavirus disease (COVID-19) news conference inside 10 Downing Street
Reuters
36/50
The ticket-validation terminals at the tram stop on Edinburgh’s Princes Street are cleaned following the coronavirus outbreak.
PA
37/50
Locked school gates at Rockcliffe First School in Whitley Bay, Tyne and Wear
PA
38/50
A sign at a Sainsbury’s supermarket informs customers that limits have been set on a small number of products as the number of coronavirus (COVID-19) cases grow around the world
Reuters
39/50
Jawad Javed delivers coronavirus protection kits that he and his wife have put together to the vulnerable people of their community of Stenhousemuir, between Glasgow and Edinburgh
AFP via Getty Images
40/50
A sign advertising a book titled “How Will We Survive On Earth?”
Getty Images
41/50
A man who appears to be homeless sleeping wearing a mask today in Victoria
Jeremy Selwyn
42/50
A pedestrian walks past graffiti that reads “Diseases are in the City” in Edinburgh
AFP via Getty Images
43/50
Staff from The Lyric Theatre, London inform patrons, as it shuts its doors
PA
44/50
A quiet looking George IV Bridge in Edinburgh
PA
45/50
A quieter than usual British Museum
Getty Images
46/50
A racegoer attends Cheltenham in a fashionable face mask
SplashNews.com
47/50
A commuter wears a face mask at London Bridge Station
Jeremy Selwyn
48/50
A empty restaurant in the Bull Ring Shopping Centre
Getty Images
49/50
A deserted Trafalgar Square in London
PA
50/50
Passengers determined to avoid the coronavirus before leaving the UK arrive at Gatwick Airport
Getty Images
1/50
Electronic bilboards displays a message warning people to stay home in Sheffield
PA
2/50
An image of The Queen eith quotes from her broadcast to the UK and the Commonwealth in relation to the Coronavirus epidemic are displayed on lights in London’s Piccadilly Circus
PA
3/50
Boris Johnson addresses the nation on the Coronavirus lockdown
Andrew Parsons
4/50
Military vehicles cross Westminster Bridge after members of the 101 Logistic Brigade delivered a consignment of medical masks to St Thomas’ hospital
Getty Images
5/50
Durdle Door in Dorset
Reuters
6/50
Captain Tom Moore
via Reuters
7/50
Mia, aged 8, and Jack, aged 5, take part in “PE with Joe” a daily live workout with Joe Wicks on Youtube to help kids stay fit who have to stay indoors due to the Coronavirus outbreak
PA
8/50
An NHS worker reacts at the Chelsea and Westminster Hospital during the Clap for our Carers campaign in support of the NHS
Reuters
9/50
Goats which have taken over the deserted streets of Llandudno
@AndrewStuart via PA
10/50
Tobias Weller
PA
11/50
Novikov restaurant in London with its shutters pulled down while the restaurant is closed
12/50
London Landscapes: Hyde Park and the Serpentine, central London.
Matt Writtle
13/50
A newspaper vendor in Manchester city centre giving away free toilet rolls with every paper bought as shops run low on supplies due to fears over the spread of the coronavirus
PA
14/50
Theo Clay looks out of his window next to his hand-drawn picture of a rainbow in Liverpool, as the spread of coronavirus disease (COVID-19) continue
Reuters
15/50
A young man cuts another man’s hair on top of a closed hairdresser in Oxford
Reuters
16/50
General view of the new NHS Nightingale Hospital, built to fight against the spread of the coronavirus disease (COVID-19), in London
via Reuters
17/50
Jason Baird is seen dressed as Spiderman during his daily exercise to cheer up local children in Stockport, as the spread of the coronavirus disease (COVID-19) continues
Reuters
18/50
A woman wearing a face mask walks past Buckingham Palace
Getty Images
19/50
A man holds mobile phone displaying a text message alert sent by the government warning that new rules are in force across the UK and people must stay at home
PA
20/50
Medical staff on the Covid-19 ward at the Neath Port Talbot Hospital, in Wales, as the health services continue their response to the coronavirus outbreak.
PA
21/50
Prime Minister Boris Johnson taking part in a virtual Cabinet meeting with his top team of ministers
PA
22/50
A shopper walks past empty shelves in a Lidl store on in Wallington. After spates of “panic buying” cleared supermarket shelves of items like toilet paper and cleaning products, stores across the UK have introduced limits on purchases during the COVID-19 pandemic. Some have also created special time slots for the elderly and other shoppers vulnerable to the new coronavirus.
Getty Images
23/50
People on a busy tube train in London at rush hour
PA
24/50
Mia, aged 8 and her brother Jack, aged 5 from Essex, continue their school work at home, after being sent home due to the coronavirus
PA
25/50
Children are painting ‘Chase the rainbows’ artwork and springing up in windows across the country
Reuters
26/50
Social distancing in Primrose Hill
Jeremy Selwyn
27/50
Westminster Bridge is deserted
PA
28/50
A general view of a locked gate at Anfield, Liverpool as The Premier League has been suspended
PA
29/50
An empty escalator at Charing Coss London Underground tube station
Jeremy Selwyn
30/50
Homeless people in London
AFP via Getty Images
31/50
A piece of art by the artist, known as the Rebel Bear has appeared on a wall on Bank Street in Glasgow. The new addition to Glasgow’s street art is capturing the global Coronavirus crisis. The piece features a woman and a man pulling back to give each other a kiss
PA
32/50
The Queen leaves Buckingham Palace, London, for Windsor Castle to socially distance herself amid the coronavirus pandemic
PA
33/50
A general view on Grey street, Newcastle as coronavirus cases grow around the world
Reuters
34/50
Matt Raw, a British national who returned from the coronavirus-hit city of Wuhan in China, leaves quaratine at Arrowe Park Hospital on Merseyside
PA
35/50
Britain’s Chief Medical Officer Professor Chris Whitty (L) and Chief Scientific Adviser Patrick Vallance look on as British Prime Minister Boris Johnson gestures as he speaks during a coronavirus disease (COVID-19) news conference inside 10 Downing Street
Reuters
36/50
The ticket-validation terminals at the tram stop on Edinburgh’s Princes Street are cleaned following the coronavirus outbreak.
PA
37/50
Locked school gates at Rockcliffe First School in Whitley Bay, Tyne and Wear
PA
38/50
A sign at a Sainsbury’s supermarket informs customers that limits have been set on a small number of products as the number of coronavirus (COVID-19) cases grow around the world
Reuters
39/50
Jawad Javed delivers coronavirus protection kits that he and his wife have put together to the vulnerable people of their community of Stenhousemuir, between Glasgow and Edinburgh
AFP via Getty Images
40/50
A sign advertising a book titled “How Will We Survive On Earth?”
Getty Images
41/50
A man who appears to be homeless sleeping wearing a mask today in Victoria
Jeremy Selwyn
42/50
A pedestrian walks past graffiti that reads “Diseases are in the City” in Edinburgh
AFP via Getty Images
43/50
Staff from The Lyric Theatre, London inform patrons, as it shuts its doors
PA
44/50
A quiet looking George IV Bridge in Edinburgh
PA
45/50
A quieter than usual British Museum
Getty Images
46/50
A racegoer attends Cheltenham in a fashionable face mask
SplashNews.com
47/50
A commuter wears a face mask at London Bridge Station
Jeremy Selwyn
48/50
A empty restaurant in the Bull Ring Shopping Centre
Getty Images
49/50
A deserted Trafalgar Square in London
PA
50/50
Passengers determined to avoid the coronavirus before leaving the UK arrive at Gatwick Airport
Getty Images
Tests at these public facilities are reserved for people in clinical need and health and care workers, according to the Government. Tens of thousands of these “Pillar One” tests are carried out each day, official data shows.
The Department of Health and Social Care (DHSC) said it is aware of the issue and “urgently working” to resolve it.
The app is supposed to help people manage the risk of being infected by telling them if they have been close to anyone who has tested positive for the virus.
The issue was raised when someone who said he had been tested for the virus wrote on Twitter that he had not been able to register his result.
The app’s support team Twitter account replied to him and said: “If your test took place in a Public Health England lab or NHS hospital, or as part of national surveillance testing conducted by the Office for National Statistics, test results cannot currently be linked with the app whether they’re positive or negative.”
A DHSC spokesman said: “We are urgently working to enable positive tests for people who aren’t already given a code to be added to the Covid-19 App.
“NHS Test and Trace will continue to contact people by text, email or phone if your test is positive, advising you to self-isolate and for those who don’t have a code the contact tracers will shortly be able to provide codes to insert in the app.
“If you book your test via the app the results will be automatically recorded in the app and the isolation countdown will be updated.”
Shadow Health Minister Jonathan Ashworth replied to the original tweet, asking: “Have they really launched an app that doesn’t actually link to tests carried out by NHS hospital labs & PHE labs instead only including tests carried out via the outsourced lighthouse lab network??”
The app has also come under fire for a function that only enables people to input positive results.
The DHSC told the BBC that the app would be updated.
Officials have said people who are unable to use the app should continue to use the other contact tracing services provided by NHS Test and Trace.
