He said: “If your flight has been cancelled, providing it is an EU flight, then you are entitled by law to a refund, not vouchers.”
An EU flight is any flight covered by EU Regulation 261/2004, which is all journeys leaving from or returning to the EU or UK.
However, many travellers seem to be finding themselves only offered vouchers by airlines rather than their cash.
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Martin explained that airlines are making customers “jump through hoops” to get their money back as the industry is under such immense pressure.
Martin said: “However, lots of people getting in touch with me saying that when they’ve been told of their cancellation they go to various airline’s websites and all it does it offer you vouchers.
“Look, they’re making you jump through hoops because the airline industry is under threat.”
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