A CANCER sufferer has slammed Ryanair after they tried to charge him twice the cost of his flights to change the name on the tickets.
Colin Old was trying to change the names to his son’s after he was told his prostate cancer had spread to his bones.
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Colin, 60, was due to fly with the airline from Bournemouth to Dublin with his wife to celebrate their 39th anniversary, but his diagnosis mean he would not be able to.
When he asked if he could change the names on the tickets to those of his son and his girlfriend, which he had paid £115 for, the airline demanded a £230 fee.
Colin said: “I was horrified to find that two simple name changes would cost £230, twice as much as we paid for the flights.
“In summary, I am shocked at how unhelpful and lacking in empathy the two operatives were.”
Colin, from Dorset, was diagnosed with prostate cancer in 2015 and subsequently had his prostate removed and endured several rounds of radiotherapy.
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However, just a few days before Christmas, he discovered the cancer had spread to his lower back and pelvis.
Unable to make trip next month, Colin asked Ryanair if his 28-year-old son, Jamie, and his girlfriend could fly instead.
He said today: “I am totally disgusted by Ryanair and their staff, there is a total lack of empathy from them.”
Colin, who has now been forced to cancel the bookings in Dublin, added: “I don’t feel that a company should be able to treat people like this. This is b***** ridiculous now.”
Sarah Candido was among those to read Colin’s post and share their own experiences with the airline.
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She wrote: “I have a rare blood disorder and was obliged to stay in hospital, I was refused a refund too.”
Liz Hannah commented: “The same happened to me when speaking to their so-called customer care service. Waste of time, still waiting for a claim that happened to me in August they don’t care about their customers. Never never fly with them again.”
Roy Miller posted: “Colin best wishes and good luck with your condition.
“Once you have read a couple other experiences on the page you will know what kind of company you are up against.”
A Ryanair spokesperson told Sun Online Travel: “We have resolved this with the customer directly.”
In 2018, a dad was refused a refund from Ryanair after he had to cancel flights following cancer treatment.
A Scandinavian Airlines passenger had a similar problem last year when the airline wouldn’t refund her flight despite being diagnosed.
