Travel

British Airways ‘technical issue’ sparks travel chaos around world as passengers hit with massive 22-hour delays


BRITISH Airways passengers are facing delays and cancellations after what the airline has called a “technical issue”.

Flights from the US, Asia, and Africa are thought to have been hit by what some passengers suggested was a global computer problem.

 British Airways passengers are facing delays after a 'technical issue' hit flights around the world

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British Airways passengers are facing delays after a ‘technical issue’ hit flights around the worldCredit: Getty Images – Getty

Some customers said their flights had been rescheduled to the following day, while others reported theirs had been cancelled altogether.

The airline has not provided details of how widespread disruption had been, but a number of posts on twitter suggested flights to Heathrow and Gatwick from the US, Asia, and Africa had been hit, Sky News reported.

Almost all inbound planes from the US, Mexico, and Canada have been delayed by several hours, MailOnline reported.

A British Airways spokesperson said: “Our teams are working hard to resolve a technical issue which is affecting some of our flights​.

“We’re rebooking customers onto alternative flights and offering hotel accommodation where they are unable to continue their journeys tonight.

“We are very sorry for the disruption to their travel plans.

“We are advising customer to check ba.com for the latest flight information and to ensure that contact details are up to date on their booking, so that we can provide the latest information.”

Twitter user Matthew Perry wrote he had been delayed by 22 hours and left “13 hours from home”, the Telegraph reported.

Another user, Andrew Tang, wrote: “BA flight 189 [from Heathrow] to Newark today has been cancelled since yesterday.

“I had to rebook on American Airline flight number 107 to New York JFK instead.

“It is inconvenient and disrupt my travel plans!”

British Airways has not confirmed the cause of the delays, but a number of stranded passengers suggested there was a computer problem – an issue that has hit BA in the recent past.

Pater Dampiter tweeted: “Their global flight management system seems to be down.

“Global outage. Stuck at Newark NYC here.”

Liz Yates, who had already made the journey to Gatwick for a flight, wrote: “Apparently there’s a power outage at Gatwick and no flight plans are being released.

“Was supposed to take off ten minutes ago. Now no boarding for up to an hour.”

In July, BA passengers were hit by delays after a problem with the airline’s check-in systems at Heathrow and Gawick.

In 2018, more than 10,000 passengers around the world were hit by a similar glitch.

Yates later tweeted a screenshot of a text she had received containing the airline’s statement, captioned: “Three hours after I was supposed to leave I get word from BA.”

Michael Miller also criticised the level of communication from the company.

“Just had an email to say our flight has been cancelled less than 24hours before we are due to depart, flight number ba2036 from Orlando mco to London Gatwick,” he wrote.

“No alternative options given and no reason for the cancellation either!!!

“Please explain???”


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