UBER Eats customers have been left hungry after a discount code that promises two free orders worth £10 each has failed to work for them.
And to add insult to injury, many customers are complaining that most food outlets are “unavailable”.
The delivery service, which is run by the same people behind the taxi firm Uber, means that diners can eat food from local restaurants and takeaway joints from the comfort of their own home.
Uber Eats often email customers with “personalised” promo codes that offer money off the bill when it’s entered in at the checkout in the app.
For example, NHS staff can currently get £20 off Uber Eats deliveries or Uber taxis over Christmas until December 27.
It’s not clear where the discount code – XMASEATS6JGNKF2 – came from but some customers on Twitter suggest that it is the one for NHS staff.
But many customers, including NHS staff, say that they have been unable to get it to work.
Hundreds of people have also complained that they can’t order meals through the app because they’re “unavailable.”
This is despite the fact that the same restaurants and services are available at other rival services, such as Deliveroo and JustEat.
Issues with the app started at around 3:30pm today, according to Downdetector, with 52 per cent of customers complaining about problems with the app and 47 per cent having trouble at the checkout.
Most of the problems are affecting customers in London, Birmingham, Cardiff, Manchester and Newcastle Upon Tyne.
One person wrote on Twitter: “I’m [actually] so vexed, I’m cold and hungry and this stupid Uber eats promo code decides that it doesn’t wanna work
@ubereats_uk pattern up man.”
Another said: “@ubereats_uk @UberUKsupport why is everything on uber eats unavailable and how can I fix it please.”
Ortiz wrote: “How can all the food spots in my area be unavailable? @ubereats_uk”.
A group of customers have even complained to the firm after trying to place their order through five different people’s phones and still not getting a result.
Uber Eats launched in the UK in 2016 and now has over 50,000 restaurants signed up to the service.
It’s not clear what has caused the issues and when they’re likely to be back up and running.
The Sun has contacted Uber Eats for comment.
Earlier this year, we reported how Uber Eats is rumoured to be plotting a subscription service that nets you unlimited free food delivery.
Uber lost its London licence for a second time in November over safety concerns for passengers.