American Express down with customers left unable to make payments or access accounts online or via app

HUNDREDS of American Express customers have had issues with the credit card company

Furious Amex users were left unable to login on the app or online and some could not make payments.

The tech problems with American Express appear not to be limited to one location


The tech problems with American Express appear not to be limited to one location

Hundreds of people reported tech issues with the credit card company according to Downdetector on Saturday morning (June 25).

One put-out customer tweeted: “the app and portal online is down. Any updates on fix?”

Another complained: “Is the Amex UK app down? I can’t log in.”

And a third asked: “Hi, is your app down? I can’t log in with my face recognition nor with my password.”

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The issue appears to have started at around 10am this morning and was not limited to one location.

Amex users in London, Manchester and Belfast were among those who experienced issues.

The majority of reports cited app issues, with a smaller number also experiencing online access troubles.

But some customers said they were having payment issues too.

One said: “Seems your systems are down? Cannot login and all transactions are failing.”

Another said: “Have you got technical issues? Payments not going through due to ‘technical problems’.”

A third person said they couldn’t pay with their Amex card at wine shop Laithwaites.

We’ve contacted American Express for comment and will update when we hear back.

The tech problems appeared to be fixed by the early afternoon according to the outage tracking website.

Hundreds of Amex customers were hit by an outage in April which also left them unable to access the app, use the website or make payments.

Can I get compensation for a credit card outage?

Unlike telecoms firms, banks and credit card providers are not obliged to automatically issue compensation if they have an outage or technical problems.

You are entitled to make a complaint if you believe you have been left out of pocket because of the issues though.

For example, if you have incurred a penalty fee because you were unable to make a payment, or have gone overdrawn because you didn’t receive money you were supposed to.

Each provider has its own complaints procedure, so it’s best to start there.

American Express says you should provide your name, phone number and account details as well as any relevant documentation when making a complaint.

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You can find out where to direct your complaint using a table on its complaints page.

The firm said it aims to resolve complaints within three business days, and will confirm the outcome in writing.

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