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Amanda Holden’s complaint gets employee SACKED as she shares furious Instagram post


Amanda Holden, 48, vented she was “so cross” at a tiling company’s customer service, as she shared online messages between her talking to one of their employee’s on Instagram.

The Britain’s Got Talent judge claimed the wrong tiles had been sent out to her but the company were saying she still had to pay for them anyway, but they would refund the price of shipping.

Pictures from the online messages showed the person, named “Jack”, stating they “do not make exceptions for ‘celebrity’ status” and treat everyone the “same”.

However, Amanda insisted she never asked for a special service, the order was simply made under her name.

In one of the messages, Amanda said they will have to pay their tilers twice due to the mistake, to which the employee replied: “We advise waiting until tiles are received and checked before employing tilers.”

Explaining the screen shots, Amanda wrote: “I’m so cross that applebys-tiles.co.uk seem to have no proper customer service.

“Firstly the order was under my name. We didn’t ask for a special service… Secondly the company have admitted it was their mistake.”

Amanda asked how it’s “legal” that she has to pay for the wrong tiles, even though it was their mistake.

She continued: “Is this saying I have to pay for tiles that are wrong? How is this legal? If they’ve admitted the error.”

Hitting out at the employee’s grammar, Amanda went on: “And thirdly ‘Jack’ needs to learn some people skills and have a glance at the Oxford English dictionary…”

She urged: “If there is another tiling company that could help us out I would be equally willing to big them up. As I frequently do with small British business.”

Amanda also shared the post to her Twitter account and responded to a fan who asked what the problem was.

She replied: “Exactly they sent us the wrong tiles due to human error (which they admitted) but Are saying we have to pay for them anyway and they will only refund shipping!”

Appleybys Tiles said to Express: “1. We will refund the tiles in full and arrange collection of the wrong tiles.

“2. We will arrange an exchange for the correct tiles and out of courtesy refund the postage costs due to the error.

“However Amanda’s representative wanted us to exchange the tiles for the correct ones and refund the full amount as compensation for the error (i.e provide the tiles free of charge) for which we declined and again offered the two options above.

“In relation to this matter the customer has been fully refunded within 1 hour of this matter arising.”

They added: “In addition to this, we have made the decision to let Jack go based on his comments regarding status. We will be providing no further details in relation to this.”



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